At SUNKISS CARE, we uphold the brand values we have cherished for the past 25 years: placing consumer experience above all else. We genuinely hope every SUNKISS consumer finds joy and satisfaction in our products.
To provide our consumers with transparency and ease of reference, we would like to share our Return Policy that applies to your purchases.
- Standard Return Policy: Consumers are typically permitted to return items within 30 days of receipt.
- Non-Returnable Items: Due to health and safety concerns, some items may not be returnable. In particular, personal care products such as diapers cannot be returned once the packaging is opened or if the product has been used.
- Return Conditions: Items must be unused, with the original packaging intact, and all tags and accessories included. If there are any quality issues or damage during shipping, we may provide a refund or replacement.
How to Initiate a Return?
To start a return, simply email us at service@sunkiss.care with your Order ID and a brief explanation of the reason for the return. Please note that items returned without prior authorization will not be accepted. Here are things about return and refund consumers should know:
-
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
-
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
- Refunds will be issued after the returned item has been received and inspected, and it will be back to consumer's original payment method usually around 7 days.
At SUNKISS CARE, we align our return process with these guidelines to ensure a smooth experience for our consumers. For any questions or support regarding returns or cancels, feel free to contact us at service@sunkiss.care. Our team is here to help!