At SUNKISS CARE, we uphold the brand values we have cherished for the past 25 years: placing customer experience above all else. We genuinely hope every SUNKISS customer finds joy and satisfaction in our products.
To provide our customers with transparency and ease of reference, we would like to share our Return Policy that applies to your purchases.
- Standard Return Policy: Buyers are typically permitted to return items within 30 days of receipt.
- Non-Returnable Items: Due to health and safety concerns, some items may not be returnable. In particular, personal care products such as diapers cannot be returned once the packaging is opened or if the product has been used.
- Return Conditions: Items must be unused, with the original packaging intact, and all tags and accessories included. If there are any quality issues or damage during shipping, we may provide a refund or replacement.
How to Initiate a Return?
To start a return, simply email us at service@sunkiss.care with your Order ID and a brief explanation of the reason for the return. Once your return request is approved, we will provide you with a prepaid return shipping label and detailed instructions on how to send back your package. Please note that items returned without prior authorization will not be accepted.
At SUNKISS CARE, we align our return process with these guidelines to ensure a smooth experience for our customers. For any questions or support regarding returns, feel free to contact us at service@sunkiss.care. Our team is here to help!